Self-serve portal link
Share one link on your store's returns page — no customer account required.
Automatic RMA codes
Every submission gets a unique RMA reference shown to the customer instantly.
Structured requests
Order number, items, reason and preferred outcome: refund, exchange, repair or credit.
Status workflow
Move each request through pending, approved, rejected and received.
Evidence captured
Timestamp, IP address and device are stored with every request for dispute handling.
Pause any time
Pause the portal during stock counts or peak periods without losing past requests.
Built for disputes
Each return request is stored with the exact submission time, IP address and device, so you can evidence what a customer told you and when — the same chain-of-custody approach used for signed documents.